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Maximize the life of your Asian, European or American Car. We're just off Snowden River Pkwy in Columbia.  Call us at 1-410-381-2700

Meet the Friendly Office Staff & Courtesy Van Drivers at our Columbia, MD Auto Shop

We know that every interaction with our staff shapes your auto service experience.  That's why our friendly office staff and shuttle service drivers are focused on providing courteous, top quality customer service every time we interact with you -- whether it's on the phone, online, or in-person.

Admin Assistant Grace

Grace - Office Manager & Accounts Receivable

Grace is a member of the PTA and volunteers at school events.  When Grace isn't working or volunteering she enjoys spending time with her husband Davis, her children and nephews, relaxing with her two cats, Sheba and Smudge, or just reading a good book.

 Jimmy - Office Assistant Jimmy

Jimmy is the newest addition to our office staff having joined British American Auto Care in December, 2014.  Before joining us Jimmy spent some time in the military, but most recently worked in the hospitality industry.  As a result, he comes to us with quite a bit of experience in delivering outstanding customer service.  Jimmy loves art, and his hobbies include drawing, painting, singing and making people laugh.

Admin Assistant Ethel

Ethel Administrative Assistant

Ethel has been at British American Auto Care for over 7 years. She was raised in Alabama and moved to Maryland as a newlywed. She has two grown daughters and an adoring husband. Ethel enjoys reading and exercising.  She hopes to one day take a trip to Hawaii.

Courtesy Van Driver, Mike

Mike - Courtesy Van Driver 

Mike has been a customer of British American since the 1980s. After retiring from the Defense Department, Mike was looking for a part-time job at the same time we were looking for a courtesy van driver. Mike has lived in the Columbia area for over 40 years and enjoys traveling, reading and physical fitness.

Tom - Van Driver

Tom - Courtesy Van Driver

Before joining British American Auto Care early in March of 2014, Tom worked as a Digital Design Engineer for Arrow Electronics. In his spare time Tom enjoys biking to stay healthy as well as working around the yard. He’s been enjoying getting to know all the British American Auto Care customers.

Looking Out For Your Needs

As dedicated partners in caring for your car, our office staff is focused on delivering the highest quality service level that we can provide.  We will treat you with the utmost respect and courtesy, honoring your opinions and concerns.  We strive to be efficient and timely in processing your contacts, service orders, requests and payments. And, most importantly, we will provide the highest level of excellence in all of our interactions with you.  Check out our Customer Bill of Rights for more details on our service levels.

Find out just how dedicated we are to creating an excellent customer experience.  Make an appointment today.

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