In this era of online customer ratings and rankings, there are tons of places where people can submit and find reviews or rankings of products, services and companies, including auto repair shops. Automobile owners no longer have to rely solely on companies like AAA that might have a financial interest in an industry where they are also serving as a watchdog.
With all these places to get information, the difficulty for potential customers is in determining which review sites can be trusted to provide an accurate snapshot of the business.
One of the sites we've found to be trustworthy is Angie's List. AAAAAA or six 'A' ratings is the top rating an auto service and repair shop can receive on Angie’s List. Ratings can range anywhere from an 'A' for excellent to an 'F' for lousy. Customers provide ratings in each the following six categories: