Thanks to all our customers who take time out of their busy day to complete a review or customer satisfaction survey. Customer feedback is essential for us. It's one of the key ways we measure our performance. We rely on you, our customers to provide us with honest, constructive feedback about your service experience, and we are honored to have provided so many residents in the Columbia, Maryland area with 5 star service. We currently rely on two key services for reviews, Demandforce and HoCoBiz, however there are many other online services like Yelp, Angie's List and Google+ where you can provide feedback.
98.1% of customers rating us on Demandforce would refer us to their friends and family. Here are just a few of the reviews. To see more just check out the British American Auto Care Demandforce Page.
ALEXANDER & ELAINE P - Verified customer
We have "been on hiatus" from B&A for a couple of years (while our free service agreement with Toyota ran itself out). We are glad to be back! Your location is more accessible to us, your pick-up/drop-off program is very convenient. We know that we will get thorough and skillful attention paid to any automotive issue, and will not be gouged to "fix" things that don't need fixing. Your staff is always a pleasure to deal with. Keep up the good work!
WILLIAM S./JEANNE Y - Verified customer
My family has been using British American for over 20 years with great results. I recommend them to everyone looking for professional car care.
CHARLES S - Verified customer
Really great service. Brought it in for an oil leak and tires. Brady did a great job talking me through what tires to get. When they found that the leak was caused by the oil filter they put in, they replaced it and topped off the oil under warranty. I don't know if the tires are better or they did a better job of balancing them, but the car now drives noticeably smoother. Honesty, helpful, friendly, and comparable in price to the discount tire places nearby.
JEANETTE S - Verified customer
As always -- on time, informative and courteous. Thanks!
TIM AND PAMELA J - Verified customer
Great, professional service well explained as usual.
With a 4.9 star rating across all categories evaluated, 92% of the 1863 customers (as of December, 2014) rating British American Auto Care awarded them a 5 star overall rating. To see more verified reviews, just check out the British American Auto Care HoCoBiz page.
Adam H. - Verified customer
Clean facility. Professional, friendly staff. Easy phone communication. Reasonable pricing. Convenient location. British American is now my go-to mechanic for anything needed on my VW. Thanks!
Robert B. - Verified customer
I have been a customer since 2007; I have always received excellent customer service. Vehicle was repaired/serviced correctly the 1st time.
Kristopher W - Verified customer
The mechanic was very thorough in his explanation and with the advice he gave me.
Mike B. - Verified customer
Everyone was professional and helpful. The lead mechanic explained the repairs fully.
Virginia M. - Verified customer
On a day before Thanksgiving, you fit me in, did a wheel alignment and got me on my way home to visit my family. You were awesome.
Ritchie M. - Verified customer
After many years of searching, I feel I’ve finally found a trustworthy, reliable, reasonably priced mechanic. For my most recent repair, I got 3 quotes in all. B/A gave the best estimate & once the work was completed, my car runs as well as it did 10 yrs ago. I did the entire process w/o meeting any of the staff (online & phone).