British American Auto Care Customer Reviews


Thanks from British American Management, Brian and SandiThanks to all of our customers that provide feedback on the automobile services we provide via our customer comment cards or online survey*.  We appreciate your support and will continue to strive to provide award-winning 5 star service!  Your input is crucial in helping us to maintain service excellence.

Here are comments we received over the past several months: 

"Outstanding as always." --Dave Z.

"We were extremely pleased that you could fit us in at the last minute, despite your full schedule, and complete the repairs in one day. Thank you." --Roxana S. 

"It was easy to make the appointment.  The service was great!" --Judy D.

"First class operation!"  --David G.

"Usual superb service, all around."  --Raymond W.

"Your shop sets the standard."  --David C. 

"Best service I've ever had getting my car repaired!  Thank you!"  --Marissa L.

"Good communication, accepted the responsibility to find the fault & did not give up until fixed."  --Nick S.

"Very pleased.  Fair price.  Quick service.  Thank you." --Kevin M.British American Customer Comments and Reviews Photo

"You are always the best -- Left you for a year -- big mistake.  Been a customer for  ??25+ years."  --Ruth N. 

"Jay's vehicle reports and overall customer service has always been outstanding." -- Lois

"Great service.  Great value." --John G. 

"Outstanding service!" --Ronald K.

"Jay answered ALL my questions when I picked my car up.  He took me out to look at the tires and formulated a plan to return to check on oil dye." --Sally F. 

"Always a pleasant experience - very happy w/British American.  Nice having courtesy van too." -- Brenda S.

"It's a pleasure to work with your company.  I have complete trust and confidence in you. Thanks."  --Elizabeth G.

"I have enjoyed having my cars serviced by British American since 1978. Brian runs his business the right way, like my dad did, giving great customer service and quality repair work that he stands behind. It's been a pleasure to watch his business grow over the years."  -- Ron H.

"I appreciate the high level of service all your staff provide! Thanks!" --Michael R.

"As always, British American takes excellent care of my old car."   --W. Sweet

"Very good experience - found a tire brand I could not locate."   --Kirk G.

"Our experiences have always been great."  --M. Ford

"I enjoy your good coffee.  Thank you!" --Roxy S.

"Best auto service ever received; felt assured that I would not be charged for services that I did not need or advised to get services I did not need."  --Shambry R.

"It's refreshing to talk to someone who cares about the work he does.  Thanks for your time."  --Ann W.

"Great Service.  Never a complaint."  --John S.

* Please note, we have recently started using an additional review service. Reviews entered through this service are listed separately, here.

Customer Feedback from AAA:

"They were able to fix things the Ford dealer said he couldn’t”
— William B. Trautwein, Ellicott City

“Outstanding! Very competent and honest”
— Mary Kinney, Columbia

“British American Auto Care is the best facility in the area”
— Frank Nanney, Riva

“This facility ROCKS! Would recommend to anyone for excellent service!!”
— Ed Rodriguez, Columbia

“A very special facility. A class above anything else”
— Soren Harbom, Clarksville

“Wonderful facility”
— Martin Allen Shouse, Laurel

“For almost 20 years I have received consistently outstanding reliable service”
— George Keiser, Columbia

“Excellent work!” — Joe Golas. Jessup

“Not only are British American excellent at auto repair, they’re HONEST! How refreshing”!
— Kelly Auld, Columbia

“BA is by far and away the best auto repair shop I have ever dealt with”
— Donald L. Blamberg, Columbia

“Impressed with the thoroughness, communication & honesty......refreshing”!
— Henry Amrhine, Columbia

“Great and reliable service”
— Theresa C. Sanchez, Ellicott City

“Excellent repair facility. Knowledgeable & friendly”
— Robert Engel, Columbia

“Everything went super from beginning to end”
— Carl W. Christensen, Columbia

“Consistently excellent customer service”!
— Michael J. Osborne, Columbia

“The very best repair facilty I have ever used!!!”
— Edward Moore, Ellicott City

We service the following vehicle makes and models:

ASIAN • Acura • Honda • Hyundai • Infiniti • Isuzu • Kia • Lexus • Mazda • Mitsubishi • Nissan • Scion • Subaru • Suzuki • Toyota • EUROPEAN • Audi • BMW • Fiat • Jaguar • Land Rover • Mercedes • Mini • Saab • Smart • Volkswagen • Volvo • AMERICAN • Buick • Cadillac • Chevrolet • Chrysler • Dodge • Ford • Geo • GMC • Hummer • Jeep / Eagle • Mercury • Plymouth • Pontiac • Saturn

Privacy Policy