Thanks to all of our customers that provide feedback on the automobile services we provide. We appreciate your support and will continue to strive to provide award-winning 5 star service!
Your input is crucial in helping us to maintain service excellence.
And, a special thanks to Roger G. who despite misplacing the survey card, took the time to write out and respond to each survey question.
Here are the comments we received this past month (April, 2012):
"It's a pleasure to work with your company. I have complete trust and confidence in you. Thanks."
-- Elizabeth G.
"I have enjoyed having my cars serviced by British American since 1978. Brian runs his business the right way, like my dad did, giving great customer service and quality repair work that he stands behind. It's been a pleasure to watch his business grow over the years."
--Ron H.
"I appreciate the high level of service all your staff provide! Thanks!"
-- Michael R.
"As always, British American takes excellent care of my old car."
-- W. Sweet
"Very good experience - found a tire brand I could not locate."
-- Kirk G.
"Our experiences have always been great."
-- M. Ford
"I enjoy your good coffee. Thank you!"
-- Roxy S.
"Best auto service ever received; felt assured that I would not be charged for services that I did not need or advised to get services I did not need."
-- Shambry R.
"It's refreshing to talk to someone who cares about the work he does. Thanks for your time."
-- Ann W.
"Great Service. Never a complaint."
-- John S.
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Customer feedback we received from AAA:
"They were able to fix things the Ford dealer said he couldn’t”
— William B. Trautwein, Ellicott City
“Outstanding! Very competent and honest”
— Mary Kinney, Columbia
“British American Auto Care is the best facility in the area”
— Frank Nanney, Riva
“This facility ROCKS! Would recommend to anyone for excellent service!!”
— Ed Rodriguez, Columbia
“A very special facility. A class above anything else”
— Soren Harbom, Clarksville
“Wonderful facility”
— Martin Allen Shouse, Laurel
“For almost 20 years I have received consistently outstanding reliable service”
— George Keiser, Columbia
“Excellent work!” — Joe Golas. Jessup
“Not only are British American excellent at auto repair, they’re HONEST! How refreshing”!
— Kelly Auld, Columbia
“BA is by far and away the best auto repair shop I have ever dealt with”
— Donald L. Blamberg, Columbia
“Impressed with the thoroughness, communication & honesty......refreshing”!
— Henry Amrhine, Columbia
“Great and reliable service”
— Theresa C. Sanchez, Ellicott City
“Excellent repair facility. Knowledgeable & friendly”
— Robert Engel, Columbia
“Everything went super from beginning to end”
— Carl W. Christensen, Columbia
“Consistently excellent customer service”!
— Michael J. Osborne, Columbia
“The very best repair facilty I have ever used!!!”
— Edward Moore, Ellicott City