About Us
Our Philosophy Our History Front Office Staff Courtesy Van Drivers Service Advisors Auto Technicians
Our Philosophy
At British American Auto Care, Inc. we strive to provide you with the very best automobile service and repairs. We have built a reputation for honest, high quality auto service from the smallest oil change to major repairs. We have achieved this by following the Automobile Service Association’s (ASA) ethical guidelines and by employing the best ASE Certified Technicians. We support our technicians by providing a safe, modern work environment, the latest equipment, and the best training available.
Our philosophy is to encourage and educate automobile owners on the benefits of preventive auto maintenance.
Our goals are:
- To continue to be Howard County’s finest auto care facility.
- To keep on top of new trends and new ideas in customer service.
- To continue to provide a happy and safe work environment and a friendly place for you to bring your vehicle.
Our History
Brian and Jennifer England opened British American Auto Care in 1978. Their goal from day one was to offer high quality, honest auto repair service. Upon this premise they have developed British American Auto Care into the community leader it is today.
Their initial plan was to offer quality service for British and American vehicles, hence the name British American Auto Care. They now offer quality service on most automobile makes and models on the road today -- Asian, European and American cars, including the newer hybrids and electric cars.
In 1978 they had one apprentice technician and 1,500 square feet. Today they have nearly 20 employees and 13,500 square feet in their own custom designed, state-of-the-art facility. As well as housing 18 service bays and modern offices, the facility boasts a large, clean, comfortable customer lounge, with a special children’s play area.
As President, Brian takes an active role in ensuring that the vision of unparalleled customer service flows throughout every facet of their operation. In order to ensure this, British American hires employees who embrace this philosophy. His deep concern for the environment has led him to implement several environmentally friendly practices at the auto shop from recycling to energy saving lighting in the shop. Additionally, his dedication to providing a safe, enjoyable, "knowledge based" workplace has led him to be a pioneer in implementing training, healthcare, and flexible hours for his staff. He and Jennifer also take time out to spend with their family and particularly their three grandchildren.
Jennifer and Brian's daughter, Sandi Weaver, serves as General Manager of the auto shop. She obtained her designation as an Accredited Automotive Manager from the Automotive Management Institute (AMI) back in 2007. In fact, Sandi and Jennifer graduated from the AMI at the same time. Jennifer now works part time with primary responsibilities for the bookkeeping side of the business.
British American Auto Care has been recognized time and time again not just as Howard County’s Finest Auto Repair Facility, but also as offering the best customer service of all the auto repair service facilities in Maryland, Delaware and Washington DC.
It's British American's leadership team and dedicated staff that make it all possible.
Our Staff
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The Front Office Staff
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The front office staff is focused on ensuring that every customer that walks through our door has a pleasant service experience.
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Dorothy - Office Manager - Many of our customers know Dorothy as she has been working in the front office for over 10 years. Growing up, Dorothy lived in six different states and lists Oklahoma as the one she enjoyed the most. Dorothy spends time gardening, reading, going to the symphony and working with international students.
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Ethel - Administrative Assistant - Ethel has been at British American Auto Care for over 3 years. She was raised in Alabama and moved to Maryland as a newlywed. She has two grown daughters and an adoring husband. Ethel enjoys reading and exercising. She hopes to one day take a trip to Hawaii.
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Grace - Administrative Assistant- Grace came to British American Auto Care through a recommendation from her brother, Jay, our Service Manager. Grace and her fiancé, Davis, enjoy spending time with their son, Isaiah, and with her nephew, Jamari. Grace plays second base for the British American softball team. She also enjoys going to Six Flags and riding The Superman.
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Carole - Customer Service Assistant - On Monday, May 6th, we lost not only an amazing employee who has worked here for 20 years but a good friend, Carole. Those of you that have been coming here for a long time probably remember Carole working in the office. Those of you that are newer to British American, Carole is the lady that prints the reminders and calls to see how the service was. Carole we will miss you so much.
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Our Courtesy Van Drivers
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Many of our customers take advantage of our free courtesy van service. We rely on our drivers to get them to and from their destinations safely.
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Mike - Van Driver - Mike has been a customer of British American since the 1980s. After retiring from the Defense Department, Mike was looking for a part-time job at the same time we were looking for a courtesy van driver. Mike has lived in the Columbia area for over 40 years and enjoys traveling, reading and physical fitness.
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Hugh - Van Driver/Parts Dept. Head- After 55 years in the field of communication, Hugh came to British American to work part-time as our courtesy van driver. Hugh is on the Town Center Board and is very active in the community. He has lived in Columbia for over 17 years. Hugh enjoys coffee, coffee and yes, coffee. Along with his enjoyment of coffee, Hugh has a certificate from the Gemology Institute of America and enjoys reading and spending time with his great-grandson.
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Our Service Advisors
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Our service advisors play a key role in ensuring that our customers fully understand any service or repairs their vehicles require. Each advisor reviews with the customer: services that need to be done immediately, things that should be fixed soon, and items that can wait.
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Tyler- Senior Service Advisor - Tyler got his automotive degree from Lincoln Technical Institute. After working on vehicles for a few years, he came to British American as a Service Advisor so he could do what he likes most, talking with customers. After hours, Tyler likes to do anything outdoors including riding his motorcycle.
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Rob - "Service Advisor" - Rob technically "retired" in 2010, but fills in when Brian, Tyler or Jay are on vacation. He started working with us in 1981! Rob is interested in reading and motor sports. He also loves walking, riding his bike and travelling to other countries.
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Our Automotive Technicians
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Our skilled automotive technicians are at the heart of our operation. We rely on them to deliver the same high quality auto repairs time after time. In order to ensure this happens, we provide them with the latest information, training, and technology.
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Bleu- Technician/Shop Foreman- Bleu is an ASE Master and Bosch certified technician and received his two-year degree in Automotive Technology from the Community College of Baltimore County. Bleu is a member of the Sports Car Club of America and enjoys target shooting, eating sushi, and adopting cats.
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Paul - Technician - Paul is an ASE Master certified technician and has been with us the longest -- over 30 years. Paul grew up on a farm in Lisbon and was a volunteer fire fighter in Lisbon. Paul has two daughters and one granddaughter. He loves to ride his motor bike and thinks nothing of going to Canada for the weekend with the group he rides with.
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Ben- Technician - Ben is an ASE Master certified technician and came to us over 10 years ago as an apprentice working in the service bays. He is now one of the top diagnostic technicians. Ben likes to take to the ice when he’s off the clock, playing ice hockey.
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Jeff- Technician - The newest member to our team served in the Navy before entering the automotive field. Jeff is married with two grown boys. He goes crabbing every Sunday in the summer and brings home 1-2 bushels each time. Jeff is currently looking for a vacation house in South Carolina.
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Emily- Apprentice - Emily got her bachelor's degree in Art and Design from Towson University. She then decided to become an automotive technician and has just graduated with an AA degree from CCBC automotive school. She loves Siamese cats and just adopted a mommy who recently had 4 kittens.
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Stephen - Student - Stephen has been going to CCBC while working with us to complete his apprenticeship. He enjoys reading, video games, fishing and hunting.
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