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Maximize the life of your Asian, European or American Car. We're just off Snowden River Pkwy in Columbia.  Call us at 1-410-381-2700

Local Auto Repair Shop Hits Over 1 Million Page Views

by Brian England on Tue, Jan 19, 2016

Milestones are great.They signal an achievement -- progress toward a goal.

Wondering about the significance of 1,083,026?  Well that's the number of page views we had achieved when I sat down to write this blog.  Achieving over one million page views signals that sometimes we hit the mark and deliver exactly the content you are looking for.  

That's what we aim for.  Delivering value!

When I first started blogging back in March of 2010, I couldn't have imagined hitting over one million page views on the British American Auto Care website. Now that we are here I want to thank you, our customers and friends for getting us there.  I also want to thank our marketing agency, Asage Marketing. I work in partnership with Ros Williams, the Marketing Director at Asage, on all of our online marketing projects including the blog.  We started using Hubspot back when we began blogging and it really helps us to deliver articles and content that's aligned with what our customers are looking for.  

Successful partnerships are what help us achieve success -- whether it's with customers, suppliers, or friends -- and we appreciate that!

Here's the content viewed most in 2015:

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Topics: auto service, auto repair, page views, Asage Marketing, auto service questions, Hubspot, million

Top 10 Handbrake Questions a.k.a Parking Brakes 101

by Brian England on Tue, Jan 05, 2016

We often get questions on handbrakes.  Some of our customers aren't sure when or how to use them.  We thought it would be a good idea to do a Q&A on the top 10 questions asked related to the handbrake. Importantly, on some cars the "handbrake" is actually a foot pedal. It's also called an emergency brake or parking brake.  So, here are our most frequent questions.

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Topics: parking brake, handbrake, manual transmission

How We Helped Save a BMW Owner over $9000

by Brian England on Tue, Dec 29, 2015

We love it when we can save our customers' money.  Recently a customer called about a 2012 BMW X3 with 112,000 miles on it.  She wanted a second opinion on a transmission.

The customer had taken her BMW to the dealer for a whining noise.  The dealer told her that the transmission needed to be replaced, and that it would cost about $10,000.  Since it was such an expensive repair the customer took the vehicle to a transmission shop to get a second opinion.  The transmission shop told her the noise was coming from a pulley in the engine.  Realizing it may not be the transmission and that she may not need a transmission expert, she then decided to drive it over to us at British American Auto Care.  Our automotive technician, Stephen, brought it in the shop and within 1 ½ hours determined it was a bad belt tensioner assembly. The final bill was $505.00 including the diagnostics and the repair. Sounds a lot better that $10,000; wouldn’t you agree?

Needless to say the customer was ecstatic! The worst part about this story is that when the transmission shop told her the transmission was good, she called the BMW dealer.  He said he would call her back, but never did!  

The customer assured us, we have another car to take care of for her for another 100,000 miles.

Thanks to Zane, our service manager, for sharing this story, and to Stephen for the expert diagnostics and repair!

Need a second opinion on your BMW?  Make an appointment to have us take a look at your vehicle.

Make an Appointment

 

 

BMW X3 photo courtesy of M 93: „Dein Nordrhein-Westfalen“ 's photo stream. Some rights reserved.

 

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Topics: BMW service, auto transmissions, tensioner belt

Auto Repair Quick Fix Backfires!

by Brian England on Mon, Dec 14, 2015

We have experiences with customers all the time with car problems they try to fix themselves that go horribly wrong. Well that was the case with this Smart car, that had a 'not-so-smart' DIY repair.

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Avoid Getting the Used Car "Lemon Blues"

by Brian England on Mon, Nov 16, 2015

Have you ever purchased a used car before?
 Did you feel comfortable while negotiating?
Did you know the right things to look for? 
There's a saying:  "When life gives you lemons, make lemonade", but making lemonade from a used car lemon is something we would all like to avoid. 
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Topics: used car evaluation

Our Acura's 1st Service at the Dealer - A 100 Minute Wait

by Brian England on Thu, Nov 05, 2015

A couple of months ago a card arrived in the mail to remind us to take our new Acura RDX in for its first service. I had a few questions.

  • The car was three months old and had only 2000 miles; did I really need a service?
  • If I needed a service, what sort of service were they going to perform?
  • Did I really want to drive it all the way to the dealer when I could take it right over to our service center?
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Topics: oil change, waiting room, while you wait auto service, Acura, 1st Service

Can't Get Your Tire Pressure Indicator Light to Go Off?

by Brian England on Thu, Oct 29, 2015


THE SCENARIO:

You hop into the car, ready to head out and notice a new light shining brightly on your dashboard, the tire pressure indicator light.  Being conscientious and concerned about safety, you stop at the nearest gas station, ensure all your tires are filled to the right pressure and hop back into the car -- only to notice that that tire pressure light is still on.  You assume the pressure gauge was probably off, recheck the tires at another gas station, but the reading is the same.  Every tire appears to be filled to the right pressure.  

What could be the problem?

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Topics: tires, tire pressure monitoring system, auto tire pressure

Car Wheel Almost Falls Off Due to Unsafe Maintenance Practices

by Brian England on Tue, Oct 13, 2015

When your car isn't properly maintained a lot of things can go wrong. The other day I ran across a Facebook post that caught my eye.  A fellow auto shop owner, Ken Quasney of Auto Sense, posted a picture of a ball joint that had separated from the lower control arm. In the text of the post, Auto Sense summarized this problem and its probable cause. 

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Topics: preventive maintenance, ASE certified auto technicians, wheel safety, steering problems, ball joint

Top 10 Things MINI Cooper Owners Should Know

by Brian England on Tue, Sep 29, 2015

Over the past few years we have written many blog posts on the MINI Cooper.  If you are familiar with our auto repair center, you may know that when we first opened our auto shop back in 1978, we focused on servicing British and American cars -- hence the name, British American Auto Care.  Since that time we've expanded to cover most vehicles on the road today, but we still hold a special spot in our hearts for the cars with British origins like the MINI. 

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Topics: Mini, preventive maintenance, car repairs, Mini Cooper

British American Auto President, Brian England, Inducted into WMDA Hall of Fame

by Sandi Weaver on Wed, Sep 16, 2015

This year several members of the British American Auto Care family headed down to Ocean City, MD for the annual WMDA/CAR Service Station and Automotive Repair Association convention. The association represents independent business professionals of auto repair facilities, service stations, convenience stores and other automotive industry related businesses.

At the Saturday, September12th award breakfast, British American Auto Care President, Brian England, was inducted into the WMDA Hall of Fame.  Inductees into the Hall of Fame are selected by the executive committee. The committee identifies individuals who have contributed substantially to shaping the dealer and automotive aftermarket industries and the association.  We are proud of Brian for his tireless efforts toward creating an exceptional example of top tier performance in the automotive service industry. 

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Topics: WMDA Convention, WMDA Hall of Fame, Ocean City, MD

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's British American Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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