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Maximize the life of your Asian, European or American Car. We're just off Snowden River Pkwy in Columbia.  Call us at 1-410-381-2700

Daytime Running Lights - Some Things You Should Know

by Brian England on Wed, Apr 27, 2016

Daytime running lights have been around for a while, but many people still don't know exactly how they function as well as the benefits to drivers.  Here is a question we have gotten on occasion:

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Topics: auto safety, daytime running lights

Clutch Failures: 5 Ways to Avoid Them + 2 Case Studies

by Brian England on Mon, Mar 28, 2016

Over the past month or so we had two customers whose vehicle experienced an extreme clutch failure only months after having the clutch replaced. Clutches should last over 100,000 miles, and these two clutches failed in a very dramatic way! They had been entirely burnt out. All the frictional material had been torn away from the clutch disc. This is rather like someone driving with their foot on the brakes until all the brake frictional material burns away.

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Fixing Aluminum Wheel Corrosion Without Replacement

by Brian England on Thu, Mar 10, 2016

Does your car have aluminum wheels or steel wheels?  Do you know?

Aluminum wheels are installed on many cars today.  Sometimes referred to as alloy wheels, they are made from an aluminum/nickle alloy and are lighter than steel wheels. Because of this, they can offer better acceleration and braking performance, however, they can also add signigicantly to the cost of the vehicle. Steel wheels cost $60 to $80, while aluminum wheels can cost from $400 to over $1000 each!

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Topics: restoring aluminum wheels, tires losing air pressure

Maxi Noise From a MINI

by Brian England on Thu, Feb 25, 2016

Are Noises coming from your MINI Cooper engine compartment keeping you up at night with dreams of another "sticker shock" repair?

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Topics: Mini Cooper, car noises, timing chain, timing chain tensioner, engine, engine noises

Local Auto Repair Shop Hits Over 1 Million Page Views

by Brian England on Tue, Jan 19, 2016

Milestones are great.They signal an achievement -- progress toward a goal.

Wondering about the significance of 1,083,026?  Well that's the number of page views we had achieved when I sat down to write this blog.  Achieving over one million page views signals that sometimes we hit the mark and deliver exactly the content you are looking for.  

That's what we aim for.  Delivering value!

When I first started blogging back in March of 2010, I couldn't have imagined hitting over one million page views on the British American Auto Care website. Now that we are here I want to thank you, our customers and friends for getting us there.  I also want to thank our marketing agency, Asage Marketing. I work in partnership with Ros Williams, the Marketing Director at Asage, on all of our online marketing projects including the blog.  We started using Hubspot back when we began blogging and it really helps us to deliver articles and content that's aligned with what our customers are looking for.  

Successful partnerships are what help us achieve success -- whether it's with customers, suppliers, or friends -- and we appreciate that!

Here's the content viewed most in 2015:

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Topics: auto service, auto repair, page views, Asage Marketing, auto service questions, Hubspot, million

Top 10 Handbrake Questions a.k.a Parking Brakes 101

by Brian England on Tue, Jan 05, 2016

We often get questions on handbrakes.  Some of our customers aren't sure when or how to use them.  We thought it would be a good idea to do a Q&A on the top 10 questions asked related to the handbrake. Importantly, on some cars the "handbrake" is actually a foot pedal. It's also called an emergency brake or parking brake.  So, here are our most frequent questions.

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Topics: parking brake, handbrake, manual transmission

How We Helped Save a BMW Owner over $9000

by Brian England on Tue, Dec 29, 2015

We love it when we can save our customers' money.  Recently a customer called about a 2012 BMW X3 with 112,000 miles on it.  She wanted a second opinion on a transmission.

The customer had taken her BMW to the dealer for a whining noise.  The dealer told her that the transmission needed to be replaced, and that it would cost about $10,000.  Since it was such an expensive repair the customer took the vehicle to a transmission shop to get a second opinion.  The transmission shop told her the noise was coming from a pulley in the engine.  Realizing it may not be the transmission and that she may not need a transmission expert, she then decided to drive it over to us at British American Auto Care.  Our automotive technician, Stephen, brought it in the shop and within 1 ½ hours determined it was a bad belt tensioner assembly. The final bill was $505.00 including the diagnostics and the repair. Sounds a lot better that $10,000; wouldn’t you agree?

Needless to say the customer was ecstatic! The worst part about this story is that when the transmission shop told her the transmission was good, she called the BMW dealer.  He said he would call her back, but never did!  

The customer assured us, we have another car to take care of for her for another 100,000 miles.

Thanks to Zane, our service manager, for sharing this story, and to Stephen for the expert diagnostics and repair!

Need a second opinion on your BMW?  Make an appointment to have us take a look at your vehicle.

Make an Appointment

 

 

BMW X3 photo courtesy of M 93: „Dein Nordrhein-Westfalen“ 's photo stream. Some rights reserved.

 

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Topics: BMW service, auto transmissions, tensioner belt

Auto Repair Quick Fix Backfires!

by Brian England on Mon, Dec 14, 2015

We have experiences with customers all the time with car problems they try to fix themselves that go horribly wrong. Well that was the case with this Smart car, that had a 'not-so-smart' DIY repair.

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Avoid Getting the Used Car "Lemon Blues"

by Brian England on Mon, Nov 16, 2015

Have you ever purchased a used car before?
 Did you feel comfortable while negotiating?
Did you know the right things to look for? 
There's a saying:  "When life gives you lemons, make lemonade", but making lemonade from a used car lemon is something we would all like to avoid. 
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Topics: used car evaluation

Our Acura's 1st Service at the Dealer - A 100 Minute Wait

by Brian England on Thu, Nov 05, 2015

A couple of months ago a card arrived in the mail to remind us to take our new Acura RDX in for its first service. I had a few questions.

  • The car was three months old and had only 2000 miles; did I really need a service?
  • If I needed a service, what sort of service were they going to perform?
  • Did I really want to drive it all the way to the dealer when I could take it right over to our service center?
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Topics: oil change, waiting room, while you wait auto service, Acura, 1st Service

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's British American Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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