British American Auto Care is one of only two Columbia auto repair shops to get a top rating by the 2011 Washington Consumers Checkbook for price. Plus, we received a rating of 79% in all the other categories and were rated by the more people than any other auto repair shop in Howard County.
We were thrilled with this rating because we work very hard to provide estimates and repairs that represent outstanding value. In the past couple of years we have searched for quality auto parts that we can stand behind when manufacturers' parts are expensive. We have been able to find quality drive shafts, suspension parts and brake parts that represent great value to our customers.
On older cars we have also tried to find auto parts that make repairs more affordable without sacrificing quality. All our quality repairs come with a 2 year 24,000 mile parts and labor warranty.
One of the ways we are able to be sure of consistent, quality car repairs is because we are the only auto repair shop in Howard County to have a customer service coordinator. His job is to call the customer the day before to set up the job, to road test cars with the customer when needed, to oversea all the "while you wait services" and to perform a final road test.
We constantly look for ways to ensure that every customer that walks through the door gets outstanding quality each time they visit our shop!