Paul is an ASE Master certified technician and has been with us the longest -- over 30 years. Paul grew up on a farm in Lisbon and served as a volunteer fire fighter there. Paul has two daughters and two granddaughters. He loves to ride his motor bike and thinks nothing of going to Canada for the weekend with the group he rides with.
Ben - Technician
Ben is an ASE Master Certified Technician and Advanced Engine Performance Specialist. He's also a Bosch Certified Technician and is ACDC certified. Paul came to us over 10 years ago as an apprentice working in the service bays. He is now one of the top diagnostic technicians. Ben likes to take to the ice when he’s off the clock, playing ice hockey.
Jeff is an ASE Master Technician. He served in the Navy before entering the automotive field and is married with two grown boys. He goes crabbing every Sunday in the summer and brings home 1-2 bushels each time. Jeff is currently looking for a vacation house in South Carolina.
Stephen is an ASE Master Technician. Stephen first started at British American 6 years ago as an apprentice and had been going to school while working full-time. He has become an excellent diagnostic technician, enjoying the challenges they bring. Stephen enjoys reading, video games, fishing and hunting.
Jon, an ASE certified technician, joined our team in 2015. He and his wife Merideth tied the knot back in 2012 (still newlywed territory around here). Jon enjoys playing in a band for his church’s youth group, fishing, playing video and board games, and building car models. Oh, did we mention he’s a Star Wars fan. Born and raised in the Woodlawn area, he and his wife are now living in Pasadena with their dog, Zoe.
Hernando is an ASE Certified Master Technician and a Hybrid/Electric Vehicle Specialist. Originally from New Jersey, Hernando started out repairing broken toasters and putting scraps of bikes together. As an adult, Hernando lived in Puerto Rico for seven years before being recruited into the automotive industry in Maryland. In his spare time he plays board games with his two teenage boys and enjoys fishing in the ocean. His little daughter has him wrapped around her finger.
Barry, is the newest member of the British American team. He is working at British American while taking classes at CCBC. His love of fixing things started at an early age when he would take things apart and put them back together for fun. Now he's making it his career.
As dedicated partners in caring for your car, we promise to deliver the highest quality service level that we can provide. We will always put your safety first when recommending preventive maintenance and repairs. We will treat you with the highest level of respect, honoring your opinions and concerns. We'll never be condescending or discourteous. And, most importantly, we will provide the highest level of excellence in servicing your car. Check out our Customer Bill of Rights for more details on our service levels.
All of our repairs are guaranteed for three years or 36,000 miles, whichever comes first. If a part we installed fails within that period, we'll replace it, free of charge.
We have built a reputation for honest, high quality auto service from the smallest oil change to major repairs. Check out our customer reviews on Demandforce or HoCoBiz.
Plus, you'll be glad to know that we follow the Automobile Service Association’s (ASA) ethical guidelines to ensure you receive the the highest level of customer service.