We offer a guarantee like this because we believe in the quality of our work. Our technicians are extremely well trained and perform consistent, high quality repairs that last. Additionally whenever possible, we use original equipment manufacturer (OEM) parts, to ensure the best vehicle performance.
There are some wear items we use on vehicles that are not designed to last for the length of our warranty, and there are also instances where OEM parts may not be available, so some exclusions do apply.
Repairs must be performed at British American Auto Care if you are within 100 miles of our Columbia, Maryland facility.
If you are outside of a 100-mile radius, please call our 24-hour hotline at 800-283-9730 to get prior authorization for any needed repairs. Any parts that are replaced must be returned to us in order receive reimbursement for the part as well as the labor associated with replacement.
All repairs must be initiated within 3-years or 36,000 miles of the date and mileage as reported on the original repair receipt, whichever comes first.